Customer Service

Customer Service at Linoa

We understand that the journey with your little one needs gentle and reliable companionship. That’s why LINOA creates services that make your shopping experience easier and warmer, from our membership program and exclusive offers to our newsletter made with love for parents.

Membership

We treasure every visit, every item you choose for your child. Each order is more than a transaction; it’s a sign of trust, and we wish to return that trust with lasting care.

The LINOA Membership Program is designed so that the more you stay with us, the more special rewards and thoughtful experiences you receive.

Membership Tiers & Benefits

MEMBER | Gentle Beginning

Requirement: Free registration
Shopping benefits: Offers for new customers
Birthday gift: E-voucher 200,000 VND
Pre-order:10% off
Shipping: Free domestic shipping
Special perks: informedof new collections

VIP 1 | Warm Companion

Requirement:5M–10M VND
Shopping benefits: 5% off total bill
Birthday gift: 10% off
Pre-order: 15% off
Shipping: Free domestic shipping
Special perks:
- Information about new collections
- Early access to Private Sales

VIP 2 – Trusted Connection

Requirement:10M–15M VND
Shopping benefits:7% off total bill
Birthday gift: E-voucher giảm 15% | 15% off
Pre-order:15% off
Shipping: Miễn phí nội địa | Free domestic shipping
Special perks:
- Information about new collections
- Priority access to Private Sales

VIP 3 – Heartfelt Bond

Requirement:From 15M VND
Shopping benefits:10% off total bill
Birthday gift: E-voucher giảm 20% | 20% off
Pre-order:20% off
Shipping: Miễn phí nội địa | Free domestic shipping
Special perks:
- New collections
- Private Sales
- Free name embroidery (up to 6 items/year)

Every piece you choose carries a touch of care, and every visit to LINOA should feel like coming home.

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Every piece you choose carries a touch of care, and every visit to LINOA should feel like coming home.