When you register or purchase from Linoa, we may collect:
Personal details (name, email, phone number)
Shipping address
Payment information (excluding credit card storage)
Purchase history and preferences
Child’s or parent’s birthday (for birthday gift programs)
USE OF INFORMATION
We use this information to:
Process and deliver orders
Confirm purchases and provide support
Send order updates, promotions, and membership benefits
Improve website performance and user experience
Comply with legal requirements
DATA PROTECTION
Linoa ensures your data is protected by:
SSL encryption across all transactions
No sharing or selling of personal data to third parties
Authorized staff access only
Regular security audits and updates
ORDERS POLICY
SHIPPING
Orders are processed within 1–2 business days after payment confirmation.
Delivery time:
2–4 business days for major cities
5–7 business days for other provinces
Free nationwide shipping for:
All members
Orders with promotional free-shipping codes
Please check your package carefully upon receipt. If there are any issues, contact us immediately through congtythoitranglinoa@gmail.com or +84903 02 7988.
CANCELLATION
Orders can be canceled within 2 hours after placement if they have not yet been shipped.
To cancel, please contact our hotline or email with your order number and reason for cancellation.
Once an order is shipped, cancellation is no longer available. In that case, please refer to our Returns Policy.
Linoa reserves the right to cancel an order in case of:
Out-of-stock products
Incorrect pricing or system errors
Suspected fraudulent activity
RETURNS & EXCHANGE
ELIGIBILITY FOR EXCHANGE
Requests must be submitted within 5 days of receipt.
Items must remain unused, undamaged, unwashed, free from stains or odors, and returned with original tags, packaging, accessories, and any complimentary gifts.
Linoa reserves the right to refuse exchanges for items that show signs of use.
EXCHANGE TERMS
Each product may only be exchanged once (for size, color, or style).
Items may be exchanged for another product of equal or higher value. If the replacement is of higher value, customers must pay the difference; if lower, no refund will be issued.
Customers bear round-trip shipping costs (except for defective or wrongly delivered items).
Defective or wrongly delivered items will be replaced, with shipping costs covered by Linoa.
Linoa will arrange for the shipping partner to collect and deliver the exchanged items. Customers must return the product in full, including packaging and gifts (if any).
For orders placed via e-commerce platforms, the platform’s exchange policies apply.
POLICY UPDATES
Linoa reserves the right to amend these terms or privacy policies when necessary.
By continuing to use our website, you agree to the latest version of these terms.
